Enterprise Operations Center (EOC)

Enterprise Operations Center (EOC)

Your Enterprise Operations Center (EOC) is the first line of defense against a variety of potential business disruptions. It is the command center that helps monitor, remediate, and manage a company’s IT assets and infrastructure. Securing this aspect of the business is critical to it’s survival and growth.

KnackForge presents a fully integrated, innovative service bundle to source, manage and secure on-premise, cloud and hybrid infrastructure environments.

As an Enterprise Operations Centre partner, we offer cost-effective means to manage an IT estate through infrastructure abstraction and provide a transparent 360-degree view of the extended enterprise operations through cloud orchestration.

Our processes drive agility and faster time to market while our flexible and modular service architecture helps user control, manage and expand individual data center environments.

Boosted by timely support and dedicated experts on roll, KnackForge can tailor the exact solution you require to protect and maintain part, or all, of your IT environment.

To define the services KnackForge will support you with, we draw up a transparent and itemized Service Level Agreement (SLA). A critical component of any technological partnership, SLAs are designed to help us meet pre-determined metrics while giving you visibility into associated costs and expected services.

98%

First Call Resolution

5minutes

Average Response Time

60minutes

Average Resolution Time

15+

Years Industry Expertise

5000+

Tickets Resolved

Why KnackForge?

How we Help our clients:
Knackforge

Quick Response

KnackForge provides rapid and efficient IT support as and when you require solutions.

Knackforge

Experienced Team

We have 10 years of experience with a proven track record of delivering accurate IT solutions across diverse industry verticals.

Knackforge

User-friendly

We don’t geek speak or use technical jargon in our communication with you. We use simple, comprehensible language to ensure that we are on the same page.

Knackforge

Enterprising

Your business goals and objectives are important to us. Our tech experts take care of your enterprise needs completely, so you can focus on running profit-driven operations for your business.

Knackforge

One Stop Shop

Whether you need help with IT support, network management, cyber security, or cloud computing, we offer a wide range of solutions tailored to your business requirement.

Knackforge

100% Satisfaction Guarantee

You can rely on us for safe, reliable, and cost-effective IT support and solution. Your satisfaction is our priority.

EOC Consulting

Our EOC experts assess support requirements, analyze gaps, and draw on operational best practices to provide hierarchical organization structures, defined workflows, and full operational visibility into your infrastructure and support systems. Our consultants design systems for clearly defined escalation and accountability procedures.

KnackForge makes certain that your IT team is provided a customized view of their world, enabling powerful insights and sharp operation.

24/7 Monitoring of Your Entire Infrastructure

01

Servers

We offer comprehensive server monitoring with periodical alerts, on time, every time.

02

Network

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03

Cloud

Our skilled engineers fully monitor and manage servers, system resources, public cloud computing-­specific metrics, and common applications such as web servers and databases.

04

Application

We proactively monitor, alert, and report on internal applications to highlight critical issues and suggest remediation processes.

05

Website

User interactions on website is monitored and notifications are sent when an issue is detected.

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